PRIVACY POLICY
CONTENTS OF PRIVACY POLICY
1. Introduction
2. Explaining the legal bases we rely on
3. When do we collect your personal data?
4. What sort of personal data do we collect?
5. How and why do we use your personal data?
6. How we protect your personal data
7. How long will we keep your personal data?
8. Cookies
9. What are your rights over your personal data?
10. How can you stop the use of your personal data for direct marketing?
11. Contacting the Regulator
12. Any questions?
1. Introduction
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Our Privacy Policy will explain to you in detail the different types of personal data and information we may collect about you when you are interacting with us. We explain how we will store any data collected and how we will keep it safe. We know there is a lot of information to go through but we want to make sure you are fully informed about all of your rights and how Pink Gift Store will use your data.
We have tried our best to answer any questions you may have. If you have any other questions do not hesitate to get in touch and we will be happy to assist you. It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
2. Explaining the legal bases we rely on
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There are a number of different reasons set out by the law of data protection that allow a company to collect and process your personal data.
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These reasons include:
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Consent
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In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations
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In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order products from us, we’ll collect your address details to deliver your purchase.
Legal compliance
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If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting Pink Gift Store to law enforcement.
Legitimate interest
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In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalized offers. We also combine the purchase history of our customers to identify trends and ensure we can keep up with demand or develop new products/services. We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
3. When do we collect your personal data?
There are a number of different reasons why it may be possible for us to require your personal details.
We require personal details when:
-When you visit any of our websites, and use your account to buy products and services, or redeem vouchers on the phone or online.
-When you create an account with us.
-When you engage with us on social media.
-When you contact us by any means with queries, complaints etc.
-When you ask us to email you information about a product or service.
-When you enter prize draws or competitions.
-When you choose to complete any surveys we send you.
-When you comment on or review our products and services.
-When you've given a third party permission to share with us the information they hold about you.
4. What sort of personal data do we collect?
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The following details are collected if you have a web account with us:
your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. [For your security, we’ll also keep an encrypted record of your login password.] Details of your interactions with us online.
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, vouchers, redemption, web pages you visit and how and when you contact us.
• Copies of documents you provide to prove your age or identity where the law requires this, (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.
• Details of your visits to our websites or apps, and which site you came from to ours.
• Information gathered by the use of cookies in your web browser.
• Personal details which help us to recommend items of interest.
For instance, you might tell us that you have an interest in travel, which we will use to guide our suggested products.
We’ll only ask for and use your personal data collected for recommending items of interest. Of course, it’s always your choice whether you share such details with us.
• Payment card information.
• Your comments and reviews.
• To deliver the best possible web experience, we collect technical information about your internet connection and browser, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. [Learn more about this – cookies policy hyperlink.]
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
5. How and why do we use your personal data?
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We want to give you the best possible customer experience that we can. One of the ways we try to achieve this is by creating the most accurate picture possible of who you are by combining all the data we have about you. Once we have done this we use this information to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
Here’s how we’ll use your personal data and why:
• To process any product orders that you make by using our websites. If we don’t collect your personal data, we won’t be able to process your order and comply with our legal obligations.
• For example, your details may need to be passed to a third party to supply or deliver the product you ordered, and we may keep your details for a reasonable period afterwards in order to fulfill any contractual obligations such as refunds, guarantees and so on.
• To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
• To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.
• For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.
• To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
• If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities.
• With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text and telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.
• Of course, you are free to opt out of hearing from us by any of these channels at any time.
• To send you relevant, personalized communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.
• You are free to opt out of hearing from us by post at any time.
• To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, any changes to the service or product you have purchased and legally required information relating to your transactions. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
• To display the most interesting content to you on our websites or apps we will use data about your favourite products and so on. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
• For example, we might display a list of products or services you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.
• To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
• For example, by combining this data, this will help us personalize your experience and decide which content to share with you.
• To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
• To comply with our contractual or legal obligations to share data with law enforcement.
• For example, when a court order is submitted to share data with law enforcement agencies or a court of law
• To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
• Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
• To build a rich picture of who you are and what you like, and to inform our business decisions, we'll combine data captured from across the group and third parties we'll do this on the basis of our legitimate interest.
6. How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our website.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured. We regularly monitor our system for possible vulnerabilities and attacks.
7. How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
8. Cookies
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Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, please visit http://www.allaboutcookies.org/
You can choose to set your website browser not to accept cookies (the above website will tell you how to remove existing cookies from your browser). Please be aware that in a few cases some of our website features will not function as a result.
9. What are your rights over your personal data?
You have the right to request: Access to the personal data we hold about you, free of charge in most cases. The correction of your personal data when incorrect, out of date or incomplete. That we stop using your personal data for direct marketing (either through specific channels, or all channels). That we stop any consent-based processing of your personal data after you withdraw that consent. Review by us of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision). You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information to be amended, please update your online account, or contact us. We choose not to action your request we will explain to you the reasons for our refusal. Your right to withdraw consent whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. Where we rely on our legitimate interest in cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data. You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request. Checking your identity to protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
10. How can you stop the use of your personal data for direct marketing?
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There are several ways you can stop direct marketing communications from us: Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division. If you have an account, log in into your account, visit the ‘My Account’ area and change your preferences.
11. Contacting the Regulator?
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to place a complaint with the relevant data protection regulator.
12. Any questions?
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please do get in touch and we will be happy to assist you. Our email address is contact@pinkgiftstore.com and our telephone is 07792638583.
Last Updated 18.11.2018